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Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
This book offers techniques for communicating effectively in difficult and important situations to achieve positive results.
The Starbucks Experience: 5 Principles for Turning Ordinary Into
Extraordinary
by Joseph Michelli
This book shows how Starbucks success is attributed to
creating personalized customer experiences, stimulating business growth,
generating profits, energizing employees, and securing customer loyalty.
When Teams Work Best -- 6,000 Team Members and Leaders tell What it
Takes to Succeed by Frank La Fasto and Carl Larson
Leadership and Self Deception; Getting Out of the Box
by The Arbinger Institute
This book is a different approach to leadership. The book is not about leadership approaches, or how to manage employees in the workplace but it is a close and powerful look at how we view others and how that view impacts our ability to lead them.
Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
by Susan Scott
Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time."
Emotional Intelligence: Why It Can Matter More than IQ
by Daniel Goleman
In this book, Goleman delineates the five crucial skills of emotional intelligence, and shows how they determine our success in relationships, work, and even our physical well-being and why Emotional Intelligence can be critical to your career.
Primal Leadership: Learning to Lead with Emotional Intelligence
by Daniel Goleman
This book demonstrates how emotions are at the heart of effective leadership. The best leaders, this book shows, have the ability to drive emotions in a positive direction to get results-and can fluidly interchange among a variety of leadership styles as the situation demands.
First, Break All The Rules: What the World's Greatest Managers do Differently
by Marcus Buckingham and Curt Coffman
Buckingham and Coffman outline "four keys" in this book to becoming an excellent manager: Finding the right fit for employees, focusing on strengths of employees, defining the right results, and selecting staff for talent--not just knowledge and skills.
The Speed of Trust: The One Thing That Changes Everything
by Stephen M.R. Covey
Covey outlines 13 behaviors of trust-inspiring leaders, such as demonstrating respect, creating transparency, righting wrongs, delivering results and practicing accountability. |
